Luke Phillips

Owner / Director - Gardian Insurance

Luke Phillips – A Legacy of Leadership in Insurance Broking With over two decades of experience in the insurance industry, Luke Phillips is a seasoned professional who has built his career on providing expert, client-focused insurance services. Since 2004, Luke has served as the Managing Director of Gardian Insurance, a firm he established to offer tailored insurance solutions to businesses and individuals in Mackay and beyond. His expertise in commercial and corporate insurance has positioned him as a trusted advisor to businesses across various sectors, from small enterprises to companies with annual revenues of up to £80 million. Luke’s career began with a clear vision: to offer comprehensive, personalised insurance services that exceed client expectations. Over the years, Luke has earned a reputation for being approachable and accessible—qualities highly valued by his clients. Unlike the impersonal service found at larger national firms, Luke’s clients enjoy being able to pick up the phone and have direct, meaningful conversations with him and his team. His hands-on approach ensures that clients receive not only the best insurance coverage but also strategic advice to mitigate risks and protect their assets. The Foundation of Gardian Insurance: Local Roots, Global Reach In founding Gardian Insurance, Luke aimed to create a firm deeply connected to the Mackay community while offering the resources and expertise of a larger, more global operation. By partnering with Steadfast Group, Australasia’s largest insurance broker network, Luke and his team deliver a broad range of insurance solutions, backed by extensive resources, industry expertise, and access to a wide network of insurers and underwriters. This affiliation enables Gardian Insurance to leverage Steadfast’s purchasing power to secure competitive rates and comprehensive coverage for clients, distinguishing the firm within the regional insurance landscape. At its core, Gardian Insurance is committed to client-centred service. The firm’s foundation is built on strong relationships, and Luke is proud to lead a team that takes the time to understand each client’s unique needs, challenges, and goals. Whether protecting a business’s physical assets or ensuring financial protection against liabilities, Luke and his team tailor their advice and coverage recommendations to guarantee that clients are adequately safeguarded. Specialised Expertise in High-Risk Industries Luke’s knowledge spans many sectors, with a particular focus on high-risk industries such as mining, construction, and civil contracting. Mackay is a hub for these industries, and Gardian Insurance has positioned itself as a leader in providing industry-specific insurance solutions that meet the rigorous demands of these sectors. The mining industry, for example, presents a unique set of risks, from operational hazards to environmental liabilities. Luke has honed his expertise in this area over many years, developing a deep understanding of the nuances involved in insuring mining operations. Gardian Insurance offers tailored coverage for public liability, workers’ compensation, machinery breakdown, environmental risks, and more, ensuring that businesses in these sectors can operate confidently, knowing their risks are well-managed. Similarly, Luke has worked extensively with clients in construction and engineering, helping them navigate the complexities of project-specific risks, contractor liabilities, and equipment coverage. Whether securing coverage for a large infrastructure project or ensuring a contractor’s fleet is protected, Luke’s team works closely with each client to identify and mitigate potential risks before they become costly issues. Comprehensive Insurance Solutions for Every Need Beyond high-risk industries, Gardian Insurance offers a full range of insurance products that cater to both businesses and individuals. Luke believes that insurance is not a one-size-fits-all solution, which is why his firm offers a wide range of products designed to cover everything from personal assets to complex commercial risks. • Business Insurance: Gardian Insurance provides tailored business insurance solutions that protect companies against a wide array of risks, from property damage and theft to liability claims and business interruption. Luke and his team specialise in working with businesses in sectors such as retail, hospitality, and manufacturing, ensuring they have the right coverage to protect their assets and revenue streams. • Professional Indemnity and Management Liability: For businesses providing professional services, Gardian Insurance offers professional indemnity and management liability coverage, protecting companies and their executives against claims of negligence, mismanagement, and other liabilities that could result in costly legal battles. • Personal Asset Insurance: On the personal side, Gardian Insurance provides coverage for homes, vehicles, boats, and other personal assets. Luke understands that for many people, their home and personal property represent some of their most valuable investments, which is why he offers tailored coverage that provides peace of mind in the event of damage or loss. • Cyber Risk Solutions: In today’s digital world, businesses face an ever-increasing risk of cyberattacks. Gardian Insurance offers cyber risk solutions to protect companies against data breaches, ransomware attacks, and other cyber threats. Luke’s team stays up to date on the latest cybersecurity trends, ensuring clients are protected against emerging risks. • Marine Risks and Engineering Insurance: Gardian Insurance also specialises in marine and engineering insurance, offering comprehensive coverage for vessels, equipment, and infrastructure. Whether it’s a fishing fleet or a large construction project, Luke’s team ensures that every aspect of the operation is insured. A Dedicated Team Committed to Client Success While Luke is at the helm of Gardian Insurance, he credits the firm’s success to his dedicated team of portfolio managers and account executives. Each member of the Gardian Insurance team brings unique expertise, ensuring that clients receive the highest level of service and support. Luke has cultivated a culture of collaboration and continuous learning, encouraging his team to stay on top of the latest trends in the insurance industry and maintain strong relationships with both underwriters and clients. Luke’s leadership philosophy is rooted in the belief that a company’s success is directly tied to the success of its people. As a result, he invests heavily in the professional development of his team, ensuring they have the knowledge and skills to provide clients with innovative insurance solutions that meet their evolving needs. Client-Centred Approach: Building Long-Term Relationships What truly sets Luke and Gardian Insurance apart is their client-centred approach. Luke believes that strong client relationships are built on trust, transparency, and a deep understanding of each client’s unique needs. Whether a client is facing a complex insurance claim or simply has questions about their policy, Luke and his team are always available to provide guidance and support. Gardian Insurance’s clients range from small local businesses to large corporations, but regardless of size, each client receives the same level of personalised service. Luke’s personal understanding of his clients’ businesses enables him to offer tailored advice that goes beyond standard insurance coverage. His aim is not only to protect his clients’ assets but also to help them navigate the complexities of risk management so they can focus on growing their business. A 100% Locally Owned and Operated Business As the only 100% locally owned and operated insurance broking firm in the region, Gardian Insurance takes pride in its connection to the Mackay community. Luke and his team are passionate about giving back to the community that has supported them over the years. Gardian Insurance regularly sponsors local events, supports charitable organisations, and is actively involved in initiatives that benefit the local economy. For Luke, being part of the Mackay community is not just about doing business—it’s about making a positive impact. Whether it’s helping a local business recover after a disaster or providing financial support to a local cause, Gardian Insurance is committed to being a force for good in the community. Looking to the Future As Gardian Insurance continues to grow, Luke is focused on ensuring the firm remains at the forefront of the industry. This means staying ahead of emerging trends, investing in cutting-edge technology, and continuing to build strong relationships with clients and underwriters alike. Luke’s vision for Gardian Insurance is one of continued expansion, both in terms of the services offered and geographical reach. While the firm remains proudly based in Mackay, Luke sees opportunities for growth across Australia, particularly in the sectors of mining, construction, and cyber risk. With a proven track record of success, a dedicated team, and a commitment to excellence, Luke Phillips and Gardian Insurance are well-positioned to continue their legacy of providing exceptional insurance services for years to come. This version maintains British spelling and ensures a formal tone suitable for UK audiences. Luke Phillips Managing Director | Gardian Insurance 73 Wood Street, Mackay 0438 421 053 luke@gardian.com.au www.gardian.com.au

Jack Weston

Account Director

Jack joined the Gardian Team in early 2019 and with 29 years in the Insurance Broking Industry he brought with him a wealth of insurance knowledge to the Gardian Team. He has focused on big and small commercial risks, heavy haulage and mining risks and has clients based Australia Wide. His local knowledge and prior working life has served him well in establishing great working relationships with both his clients and also the insurers. Client service is a priority at all times and he is backed by the professional Gardian Insurance team..

Rose Webb

Broking Operation Manager

Rose joined the Gardian Insurance Family in March 2019 as a Senior Account Executive and has over 27 year’s experience in the commercial insurance sector. Rose possesses a strong work ethic and this is reflected in her roles where Reliability, Dedication and Discipline are some of the key examples that both her co-workers and also insurers witness every day. Rose is the Senior Assistant to Jack and Luke, our Senior Brokers and also the Office Manager. Focusing on customer service and attention to detail, and with the knowledge of clients and policies, Rose strives to ensure your journey with Gardian Insurance is smooth and as stress free as possible.

Bridget Franettovich

Senior Account Executive

Bridget joined Gardian in January 2016 and worked within the insurance department for over five years. During this time she completed her Tier 1 and 2 studies in insurance as well as a Bachelor of Business majoring in Marketing and Accounting. In April 2021, after completing her Bachelor’s degree, she followed her marketing passion and moved to Airlie Beach to gain experience within this industry. Her love for insurance and the great team she works with, caused her to return to Gardian in April 2022. Bridget has been able to combine her passion for insurance and marketing into her role.

Zac Thompson

Account Manager

Zac joined the Gardian Insurance team in April 2021. Zac is currently one of our Account Executives, primarily providing service to our SME clients, both new and existing, particularly those clients with building property risks and those involved in the mining industry. Zac enjoys the continuous learning involved with the ever-changing insurance world and the challenges this brings about. Zac is a great first point of contact for all enquiries and will always assist to the best of his ability.

Anastasia Thornhill

Insurance Broker Assistant/Compliance Manager

www.gardian.com.au Anastasia joined Gardian in 2016 working in Real Estate alongside Director Ben Kerrisk, she has recently entered the Insurance department to broaden her skill set and knowledge, she looks forward to assisting Insurance clients to best protect themselves and their assets. A problem-solver with a can-do attitude, Anastasia is hardworking and builds good rapport with clients and employees. In her spare time, Anastasia enjoys spending time with her family adventuring in our local region, always on the search for new water holes to explore.

Monique Baldassarre

Senior Account Executive

After wanting to be a part of a local company that offers more than one service, Monique joined the Gardian the Gardian Group in 2017. Monique has progressed from being receptionist to an account executive at Gardian Insurance and is now fully qualified to provide comprehensive insurance advice. With her knowledge for this industry expanding to keep up with the everchanging insurance world, this allows her to provide a smooth and stress-free service for all clients.

Emma Elliott

Account Executive

Emma has recently joined the Gardian Insurance team in June 2022, after relocating to Mackay from Bundaberg. Prior to joining Gardian, Emma worked as an administration officer for the Bundaberg Regional Council’s Development & Planning Department. Whilst working for the Bundaberg Regional Council, Emma was able to develop a wide range of knowledge with respect to client relations and has formed a keen awareness when it comes to customer service and its importance. Emma is enjoying her transition into the Insurance industry and excited to develop her professional skills further with Gardian.

Taylah Park

Account Executive

Prior to joining the Gardian Group in January 2020, Taylah worked in management for one of the largest corporate hotel groups in the country. Working with people of all ages and from all walks of life enabled Taylah to develop the skills required to foster a strong service culture. Gardian’s company values, leadership culture and community involvement are closely aligned with Taylah’s ideal working environment. Taylah made the move from property management to the Insurance arm of the business in 2022, as she saw this as a natural progression for her career path within the Gardian Group. Taylah is one of the first points of contacts for new commercial clients, ensuring she retrieves all the necessary information in order to best protect our clients. Taylah currently specialises in obtaining insurance for Mining clients and enjoys the challenges and complexities that come with the mining industry. Taylah takes great satisfaction in providing tailored insurance solutions that help her clients mitigate potential financial losses and to protect their businesses effectively.

Ben Weston

Account Executive

Ben originally joined the Gardian Insurance in April 2019 as a processor and he quickly completed his Tier 2 studies before starting in the Domestic Insurance division. He then completed his Tier 1 studies which will allow him to focus on new and existing SME businesses. Ben decided to take a 12month sabbatical from Insurance services but has since rejoined the company. His maturity and his willingness to put his hand up when needed and take on many tasks beyond his years has made Ben an integral part of the Gardian Insurance team.

Maddison Bell

Junior Account Executive

Maddie joined the team in June 2022 as a Junior Admin Officer. With over two years of experience, including more than a year in Domestic Insurance, she has now transitioned to the Commercial Insurance sector. Maddie plays a key role in assisting Account Executives within Gardian Insurance but is always keen to help clients navigate their business insurance needs, ensuring a seamless and comprehensive experience. Her dedication to providing exceptional service, combined with her growing expertise, makes her a valuable asset to both her clients and the team.

Caleb Barba

Junior Account Executive

Caleb Joined the Gardian Insurance team in April 2023. Caleb’s role is to handle any domestic insurance policies, queries and tasks under Emma Morgan. Since having previous work experience and training within the trade industry, Caleb is well open-minded enough to widen his skillset by striving to be an insurance broker for Gardian Insurance.